Nota:
Os e-mails abaixo, foram escritos (e trocados) na 1ª semana logo após a chegada do kit.
As mesmas fotos acima, foram anexadas no meu primeiro e-mail à Loja e também à Miniart.
Miniart já ficou ciente destes e-mails (encaminhados) nos quais a loja faz comentários e denigre a imagem da fábrica Miniart. Espero que tomem providências!
Meu 1º e-mail enviado
Dear Daniel,
Hello!
Regarding my order from March 19, item "German Tramcar 641", yesterday I received the kit...
However, for my surprise I found inside the kit's box, the plastic bag already 'open' (all sprues lose inside box) and many parts damaged.... (please see all the attached images)
Also the decal sheet is smudged and off record.
The outer (shipping) box arrived 'ok' (no damages at all) and it sealed all around as usual by yellow ribbons (I replaced again the ribbons to show you)... so, the kit departed from Hobbyeasy as is!
Waiting listen from you!
Thank you very much for your attention.
Best regards,
MS
1º Resposta (Henry, não do Daniel)
Dear customer,
The damage was caused by poor mold design poor packaging by miniart. I have checked our stocks and I found that all of them have the same problem. We're unable to supply the parts to you. It is better to contact the manufacturer to get the replacement parts and the decal. Their email is art@miniart-models.com
I hope that they can solve this problem for you. Thank you.
Regards
Henry
Hobbyeasy
2º > MS
Dear Henry,
I contacted the Miniart factory (with care of Miss 'Alina') and she told me that Miniart is 'closed' now, until end of August... The Miniart's place (City) is in trouble (war) with Russia.
Miniart need to move to another City and CAN NOT REPLACE the parts to me by now...
Well, I ordered the kit from Hobbyeasy, once you can not replace the parts too... This is not my falt, so I want my money back!
If you want I can send the kit back but I will not pay the shipping charges again...!!
Waiting listen from you.
Thank you for your attention.
Best regards,
MS
2º > Henry
Dear customer,
This is not our fault too.
I hope you understand that we don't have undamaged parts on our hands. All of these kits have the same problem. The manufacturer is responsible for this quality issue.
Ship this kit to the following address and let us know the shipping cost. We will refund to you after he receives this kit.
(omitirei aqui o nome e endereço do destinatário, pois não estou autorizado à divulgar, somente digo que é um modelista de SP)
Regards
Henry
Hobbyeasy
3° > M
Dear Henry,
Hello!
Thank you for the contact.
I understand that the quality issues on the kits are not your fault.
However, Hobbyeasy sold it for me.
I forgot to mention: I paid tax (fees) this amount I will not receive refund from you, so, I also can't send it back I will waste my money...
Concerning the solution, I can not send a 'damaged kit' to the other modeler... do not sounds good! and 'my name' will turn responsable as the sender...
Remember: shipping charges inside Brazil are very expensive too!
I can make a deal with you?
You give me as 'credit' for my next order at Hobbyeasy around half of kit price, and I will accept the damaged kit as it is.. and our problem will be solved!
And I will try to fix the parts by mylself... assuming all responsabilities.
For both of us, I think this is a good solution! you will save extra shipping charges or replacement parts, and no longer warries about this kit, once you don't have other perfect kit in stock to replace.
Do you agree with me?
Thank you for your attention.
Best regards,
MS.
3º > Henry
Dear customer,
You asked for refund, we've sold this kit to another customer already. He is waiting for this kit now, please ship it to him.
Thank you.
Regards
Henry
Hobbyeasy
4º (e ultimo) > MS
Miniart me disse também, nunca ter tido anteriormente alguma reclamação de defeitos sobre este kit...
Henry está viajando na maionese... recebeu kits com problemas de frete (se é que é verdade de 'todos detonados') e agora quer 'desovar' ao invés de contactar o fabricante e solucionar a questão... outorgando o problema à nós consumidores finais!